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International & Domestic shipping | 30-Day free returns

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Shipping Policy

Shipping policy

Shipping & Delivery Policy: 

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Toystrending.com are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-25 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-35 Business days

Central & South America

10-35 Business days

Asia

10-15 Business days

Africa

10-30 Business days

 

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Frequently asked Questions

Question: When will you ship my items?

Answer:When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. We ship within 24-48 hours of receiving your order.

Please allow 5 - 15 business days for Free Tracked Shipping for delivery to the United States, Canada, Australia, and the United Kingdom.

*In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. 

Please allow 10-20 business days for Free Tracked Shipping for delivery to all European Union Countries. 

*In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. 

Please allow 10-25 business days for delivery to the rest of the world.  

Your patience is truly appreciated. You can always contact us if you have any questions regarding your purchase at info@Dumojis.com. Our customer service is quicker than DC's Flash.

Question: Will I Receive a Tracking Number?

Answer: We provide tracking for every order. Tracking will be available once your product is shipped.

The tracking number you receive will be from http://parcelsapp.com/en to monitor the status.

Once you see the tracking showing delivery to the U.S. you can enter the number into the USPS site which will give you up to date accurate delivery information.

Question: Can I Cancel My Order?

Answer: You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. All you need to do is send us an email to info@Dumojis.com with the subject line "CANCEL".

If the item has already shipped, you will have to refer to our return policy procedures to receive a refund.

Damaged Items

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge or a full refund for your purchase

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package in such cases will be invoiced to the customer.

Toystrending.com is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives in your country and...

  • The customs refuses to accept the package.
  • No attempt is made in the country of destination to deliver the package.
  • The Customer refuses to accept the package.

Toystrending.com reserves the right to abandon the package and will not be responsible for any refund. 

*Please note: The holiday season and force extreme situations which might affect delivery timelines.  

 The holiday season is "busy season", which means it is peak time. Your shipping order may face delays. Please plan accordingly and place your orders ahead of time.

  • We are not responsible for shipping delays, even if they exceed the time mentioned above. 

Questions about the Shipping policy should be sent to us at:

info@Dumojis.com.
Dumojis.com
888-470-1887
[Re: Shipping Policy]
1621 W. 25th St, #642 San Pedro, CA 90732 - United States